PauseDeck
Support
PauseDeck can’t provide emergency help. If you’re in crisis, call or text 988 in the US or Canada, or find a helpline at findahelpline.com.
Contact us
Email support@hellopausedeck.com and we’ll reply within 5 business days.
PauseDeck is made by Here Within, Inc., 2261 Market Street, STE 85223, San Francisco, CA 94114.
Purchases
One purchase, no subscription. Ten cards are free. Full Access is a single one-time purchase through the App Store that unlocks all 50 cards and lets you save favorites. It never renews.
Restore a purchase. On a new device, or after reinstalling, open Settings in the app and tap Restore purchases while signed in with the same Apple Account you used to buy Full Access.
Refunds. Apple handles all payments, so refund requests go to Apple at reportaproblem.apple.com. We can’t issue refunds ourselves.
Common questions
Does PauseDeck collect my data?
No. There’s no account, nothing is sent to us, and what you type is cleared when you leave a card. Favorites and settings stay on your device. The Privacy Policy has the details.
Why don’t I feel haptics on iPad?
iPads don’t have a haptic engine, so the gentle pulses in breathing and timed cards are iPhone-only. Everything else works the same.
How do I reset the app?
Delete PauseDeck and reinstall it from the App Store. Your favorites are cleared; your purchase can be restored afterwards with Restore purchases.
Is PauseDeck therapy?
No. It’s a self-guided wellbeing tool, not medical care, diagnosis, or treatment, and it isn’t a substitute for them. The Sources page lists the research and practices the cards draw on.